Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children's Services, Housing Programs, Recovery Services, Substance Abuse Disorders & more; we serve people in need. Our desire is to see individuals reach their full potential, and create lasting change that will stand the test of time.

JOB SUMMARY

The Receptionist reports to the Program Director and is responsible for general secretarial and front desk duties

ESSENTIAL JOB RESPONSIBILITIES

1. General receptionist and front desk duties including: Answering the telephone, greeting clients/guests, notifying staff when clients arrive for scheduled appointments, typing correspondence, maintaining files and case entries, preparing forms/documentation to send to the administrative office, and performing general office duties.
2. Managing/scheduling the calendar for person served appointments, calling to remind them of their appointments and documenting contacts. Meet all walk-in person served and provide direction and information, scheduling accordingly.
3. Possess strong data entry, organization and interpersonal skills.
4. Ability to learn quickly new processes, procedures, and systems at FSC.
5. Maintain program operations manuals and protocols.
6. Responsible for updating, editing, and adding accurate information to electronic medical records as needed. Scan documents into the person served electronic medical record.
7. Provide the Program Director and Supervising SUD Counselor with timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.
8. Think and act quickly and efficiently in emergencies.
9. Will drive on company business as needed.
10. Physical presence in the office is required.

ESSENTIAL JOB REQUIREMENTS

1. High School diploma or GED.
2. Two (2 years) of junior college with Business Administrative/Secretarial major or completion of secretarial course in accredited business school, preferred.
3. Mental Health/Substance Use Disorder knowledge or experience working in a mental health clinic, preferred.
4. Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint, Office 365, Teams, Zoom and other communication/meeting platforms.
5. Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
6. Ability to pass a criminal background check.
7. Ability to pass a pre-employment physical, drug screen, general physical, and TB test.
8. Must maintain good relationships with current, future and past employees, co-workers, vendors, third party administrators, and others with whom the Agency is transacting business, and relate to them in a professional manner.

ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL SKILL

1. Communicate effectively in written and spoken Spanish.
2. Required ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes.
3. Assist with phone calls for Spanish clients.
4. Required to provide language translations for staff on a periodic basis.
5. Minimal adequate competency in the Spanish language as evidenced by successful passage of the TPOCC Spanish Competency Test.
6. Other translation tasks as required.

COMPANY BENEFITS:

• Pay Range:
  • Monolingual: Class 98 ($16.30 - $19.83/hour)
  • Bilingual: Class 103 ($16.47 - $20.84/hour)
• Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program
• Regular work schedule (Monday through Friday, 8am - 5pm)

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.